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Konsignify Return Policy

In a perfect world every purchase would be the perfect fit. However, we recognize that’s not reality especially with online shopping. Although we strongly urge our customers to thoroughly review item descriptions, there are times returns will need to happen.

There are no cash refunds, only store credit. 

You may return most new items (all tags intact) within 15 days of delivery for a full refund in store credit. Shipping is non-refundable, except in cases where we have made a shipping error.

Please note that the 15 day timeframe starts when an item is delivered, not when the order placed. If your order is arriving in multiple shipments, you may have different return windows.

We welcome you to send back multiple returns in one package, as long as the return slips are all included.

Promotions and discounts will not be reimbursed.

Instructions for Returns:

Send an email to for all returns and make the email subject “Return Request”. Please include your name, item/order number, email address, and any other information important to the return in the body of the email. We will respond with the instructions on how to ship your product back.

Returns are processed within 5-10 business days of package receipt.

Non-refundable items are: Bodysuits, swimwear, tights, leggings, and sale items. If you return an item that falls into one of these categories, you will be responsible for return shipping costs to get the item back to you. Returns may differ based on National or International shipping details.

For more information, additional questions or concerns, please visit our FAQ’s or

contact us at

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